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Policies, Booking, and Inquiries

We invite you to review our policies (below) PRIOR to booking a reservation at Copper Willow

Copper Willow is a collective of artists.
Before inquiring with us about an appointment, please visit our Crew Page to choose an artist. 
You can view each artists availability and pricing here.
You can also view the best method of contact for each artist underneath their profile on our Crew Page.
You can view each artists work by visiting our Instagram page, or respective page of each artist. 


If you are unsure of what service to book for please text the salon:
-Your name
-Your preferred artist
-The type of service you'd like to book
-Photos of your hair currently (preferably naturally styled, and in natural light)
-Photos of your hair goals (2-3 photos, preferably from your stylists portfolio)
-A two year hair color history
TEXT ONLY, WE DO NOT ACCEPT PHONE CALLS

980-288-4275

New Clients
If you are making a color reservation and have not seen a stylist here before, we strongly encourage a consultation prior to your service OR send us a text/email with current hair pictures, your hair goals, and a history of your hair dating two years back.
*If you do not show for your scheduled consultation, you will be charged a $20 fee* 
All guests are REQUIRED to have a card on file, this is to ensure our service providers time is treated with respect.

Late Clients
Guests who are 10-15 minutes late for their HAIR reservation are subject to a late fee, rescheduling of service, and/or charged a portion of the service fee. This is up to the discretion of the service provider.
Guests who are more than 10 minutes late for a BROW WAX will not be seen and will be charged a $20 no-show fee, resulting in rescheduling your service.

Cancellations
If you need to cancel your reservation, please contact the salon or your service provider directly. We are unable to communicate through our reservation reminders-- it is an automated system. Guests do not have the ability to cancel on their own. If you have not received a firm cancellation confirmation, please do not assume that is has been cancelled.
Cancellations requested less than 48 hours in advance are subject to a cancellation fee at the discretion of your service provider, this fee ranges from 50-75% of the scheduled service total. No shows will result in a fee of 100% of the booked service.

Repeat Cancellations
Guests that have canceled 2 consecutive hair services, 3 consecutive spa services or 5 total cancellations will be prohibited from booking future services, and therefore terminated as a guest. Reservations with our team should be treated with the utmost respect. Habitual cancelling is unacceptable and will not be tolerated. Our time is valuable and we take great care in how our reservations are scheduled. Last minute and repeat cancellations make it challenging for us to accommodate guests who are able to adhere to company policy.

No call, No show, No appointment
If you fail to show up for your reservation, and do not provide proper notice, you will be charged or sent an invoice for the full amount of your scheduled service. You will also be unable to make another reservation without payment for the missed service, and a 50% deposit towards your next reservation. Please understand that we value your time, and we ask the same respect in return.


Adjustments
We want you to look and feel your best! That means we guarantee the work that comes out of our salon and spa. We strive to educate our guests on what is attainable (hair color, brows, lashes, etc.) based on their goals, and the best way to maintain after you leave the salon or spa.
Please understand that we do not offer refunds. This applies to ALL services received in the salon or spa. 
If you feel that you need a slight adjustment to your hair, we ask that you contact your stylist within a week of your service. Each situation will be considered at the discretion of the stylist as to what may be done for the adjustment. We also ask that you understand the difference between an adjustment and a free service. For example - if a significant other/friend/co-worker doesn’t like the results of your hair, please understand their opinion will not justify an entire re-do of a service. Again, this is all at the discretion of the stylist based upon what she and the guest discussed during the consultation.