Salon and Spa

Policies

Please be sure to review ALL the information below prior to requesting a reservation.

All service providers are independent, and work different hours. Pricing and other fees may also vary depending on providers, however a base price list can found through the "Service Spectrum" tab on our main website. New color clients are encourage to complete a consultation with your stylist via text or email in order to best assist you with your beauty goals, and ensure proper booking. (( 980-288-4275 ))

Please email if you have any other inquires! Be sure to review our Booking Policies, along with our COVID19 Guidelines on our main website when booking a service at Copper Willow!

**Please allow 48 hours for your service provider to respond to all communications**

New Clients

If you are making a color reservation and have not seen a stylist here before, we strongly encourage a consultation prior to your service OR send us a text/email with current hair pictures, your hair goals, and a history of your hair dating two years back.

*If you do not show for your scheduled consultation, you will be charged a $20 fee* 

All guests are REQUIRED to have a card on file, this is to ensure our service providers time is treated with respect.

Late Clients

Guests who are 10-15 minutes late for their HAIR reservation are subject to a late fee, rescheduling of service, and/or charged a portion of the service fee. This is up to the discretion of the service provider.

Guests who are more than 10 minutes late for a BROW WAX will not be seen and will be charged a $20 no-show fee, resulting in rescheduling your service.

Cancellations

If you need to cancel your reservation, please contact the salon or your service provider directly. We are unable to communicate through our reservation reminders-- it is an automated system. Guests do not have the ability to cancel on their own. If you have not received a firm cancellation confirmation, please do not assume that is has been cancelled.

Cancellations requested less than 48 hours in advance are subject to a cancellation fee at the discretion of your service provider.

Repeat Cancellations

Guests that have canceled 2 consecutive hair services, 3 consecutive spa services or 5 total cancellations will be prohibited from booking future services, and therefore terminated as a guest. Reservations with our team should be treated with the utmost respect. Habitual cancelling is unacceptable and will not be tolerated. Our time is valuable and we take great care in how our reservations are scheduled. Last minute and repeat cancellations make it challenging for us to accommodate guests who are able to adhere to company policy.

No call, No show, No appointment

If you fail to show up for your reservation, and do not provide proper notice, you will be charged or sent an invoice for the full amount of your booked service. You will also be unable to make another reservation without payment for the missed service, and a 50% deposit towards your next reservation. Please understand that we value your time, and we ask the same respect in return.

Adjustments

We want you to look and feel your best! That means we guarantee the work that comes out of our salon and spa. We strive to educate our guests on what is attainable (hair color, brows, lashes, etc.) based on their goals, and the best way to maintain after you leave the salon or spa.

Please understand that we do not offer refunds. This applies to ALL services received in the salon or spa. 

If you feel that you need a slight adjustment to your hair, we ask that you contact your stylist within a week of your service. Each situation will be considered at the discretion of the stylist as to what may be done for the adjustment. We also ask that you understand the difference between an adjustment and a free service. For example - if a significant other/friend/co-worker doesn’t like the results of your hair, please understand their opinion will not justify an entire re-do of a service. Again, this is all at the discretion of the stylist based upon what she and the guest discussed during the consultation.

(980) 288-4275

1222 East Blvd, Charlotte, NC 28203, USA